OUR POLICIES

Returns and Exchanges Policy

Please contact our store if you have additional questions not covered by our policies. You can call us directly at 1-800-599-2440.

• Please use this form to receive a Return Authorization (RA #) number before returning any items. No items will be returned without a proper RA# issues by Goalies Plus.
• Get a Return Authorization number here.
• Please allow 1 to 2 business days for a response.
• All Returns must be made within 60 days of the original order date.
• No used or worn gear will be accepted.
• There are no restocking fees when exchanging at Goalies Plus.
• Customer is responsible for all shipping costs on returns and exchanges: including from Goalies Plus to Customer and/or Customer to Goalies Plus.
• If using Paypal as your form of payment, you will be responsible for the PayPal fees on the refund.  Paypal does not refund seller fees anymore so therefore the customer will be responsible paying these fees (only on refunds, not on sales which the customer keeps the products).  These fees will be deducted from the refund amount.
• There are absolutely no returns on Jocks or Under Garments.
• We will process your refund within 7 days of receipt. Please allow up to 2 business days for the credit to appear on your credit card statement.
• All Returns must be shipped back to:
  3989 Sunnycrest Drive, Unit C
  Harrisburg, Pennsylvania 17109

Price Matching Policy

Goalies Plus believes in providing the best pricing available in the business. If you see the same in-stock product on another web site for a lower price, please call 1-800-599-2440 or e-mail us at info@goaliesplus.com. You will feel confident in knowing Goalies Plus has a no hassle policy for price matching. For any price matching, we do require the competitor to have the product in stock. Due to variable exchange rates, the competitor must be USA based company.

Domestic Shipping Policy

Don’t hesitate to contact our store if you have additional questions about our shipping policies.

• There are no handling charges at Goalies Plus
• Goalie Sticks do require a $15.00 over-sized shipping fee.
• Please allow up to 2 (two) business days for ground orders to ship.
• Ground orders typically deliver in 5 to 7 business days (Saturday and Sunday are NOT business days).
• Orders with different billing and shipping addresses will not be released until proper verification can be provided.
• Shipping days include business days only: Monday through Friday. Saturday and Sunday do not represent business days in accordance with Fed-Ex and UPS guidelines.
• For expedited shipping, Next Day, 2 Day or 3 Day, orders placed by 10:00AM EST will ship the same day on most occasions. Any order placed after 10:00AM EST will ship the following business day.
  • Example shipping days: Next Day Air shipped on a Monday will deliver on Tuesday.  2nd Day Air Shipped on a Monday will deliver on Wednesday.  3 Day Shipped on a Monday will deliver on Thursday.
• PO/FPO Orders: Orders shipped via USPS Priority Mail
• The customer assumes responsibility for any duty, taxes, and customs charges. These costs require payment upon receipt of the shipment. The customer agrees to pay charges for any refused shipments.
• Any order that is being sent to a freight forwarding company or pickup location (PO Box, UPS Store, etc) will be put on a minimum 30 day hold.  This is to protect the end card holder and Goalies Plus against credit card fraud.

International Shipping Policy

Goalies Plus offers International Customers the best customer service allowed. Please contact customer service at info@goaliesplus.com for any International purchasing or shipping questions. The customer assumes responsibility for any duty, taxes, and customs charges. These costs require payment upon receipt of the shipment. The customer agrees to pay charges for any refused shipments. We recommend customers research potential charges before the place an order.  We will use UPS as the shipping method unless specifically asked otherwise.

• Goalies Plus will run a credit card verification on each international order. This is to provide safety from fraudulent behavior to both our customers and Goalies Plus.  Each order will be subject to a risk management screening.
• Any order that is being sent to a freight forwarding company or pickup location (PO Box, UPS Store, etc) will be cancelled and refunded immediately. WE WILL NOT SHIP TO A FREIGHT FORWARDER!  This is to protect the end card holder and Goalies Plus against credit card fraud.
• We do not ship to or accept money from any Eastern countries, these include but not limited to: Russia, Latvia, Poland, Albania, Bulgaria, Czechoslovakia, Romania